Privacy & Cookie Policy

Packachange Inc. (“Packachange,” “we,” “us,” or “our”) respects your privacy. This Privacy & Cookie Policy explains how we collect, use, disclose, retain, and protect personal information when you visit Packachange.com, create an account, make a purchase, communicate with us, or otherwise interact with our marketplace and services.

It also explains our use of cookies, analytics technologies, session replay, advertising technologies, and similar tools, as well as the choices available to you.

1. Information We Collect

Depending on how you interact with Packachange, we may collect information you provide directly, information collected automatically, and information received from sellers, service providers, and other sources.

Information You Provide

We may collect:

• · Name
• · Email address
• · Telephone number
• · Company or business information
• · Billing address
• · Shipping or delivery address
• · Account information
• · Order and transaction information
• · Product inquiries and quote requests
• · Customer-service communications
• · Reviews or feedback
• · Custom-product specifications
• · Artwork, logos, or other materials you submit
• · Other information you choose to provide

Payment Information

Payments may be processed by third-party payment providers.

Packachange may receive transaction amounts, payment status, transaction identifiers, billing information, payment-method type, and limited payment information.

Packachange generally does not directly store complete credit or debit card numbers.

Information Collected Automatically

When you interact with Packachange, we and our service providers may automatically collect information such as:

• · IP address
• · Browser and device type
• · Operating system
• · Referring pages
• · Pages and products viewed
• · Search and shopping-cart activity
• · Checkout activity
• · Links or buttons clicked
• · Date and time of activity
• · Approximate location derived from IP address
• · Website performance and error information
• · Cookie or advertising identifiers
• · Other website interaction information

2. How We Use Personal Information

We may use personal information to:

• · Process and fulfill orders
• · Arrange shipping and delivery
• · Operate the Packachange marketplace
• · Maintain customer accounts
• · Process payments and refunds
• · Respond to inquiries
• · Provide customer service
• · Process quote and sample requests
• · Communicate about orders, deliveries, returns, refunds, and account activity
• · Recommend relevant products
• · Personalize customer experiences
• · Analyze and improve Packachange
• · Diagnose technical problems
• · Prevent fraud and abuse
• · Maintain security
• · Measure advertising and marketing
• · Send marketing communications where permitted
• · Maintain business records
• · Enforce our agreements and policies
• · Establish, exercise, or defend legal claims
• · Comply with applicable laws

3. Marketplace Sellers & Fulfillment

Packachange operates a marketplace in which products may be supplied or fulfilled by Packachange, participating sellers, suppliers, manufacturers, distributors, or fulfillment partners.

We may provide these parties with information reasonably necessary to process and fulfill an order, including customer name, shipping address, delivery information, products ordered, quantities, and necessary contact information.

We may also provide information to shipping carriers, freight companies, couriers, payment processors, and other providers necessary to complete your transaction.

These operational disclosures are different from “sharing” personal information for cross- context behavioral advertising under certain privacy laws.

Your advertising privacy choices do not prevent Packachange from using or disclosing information reasonably necessary to process, fulfill, ship, deliver, secure, or support a transaction you request.

4. How We Disclose Information

We may disclose information to sellers and fulfillment partners; shipping and delivery providers; payment providers; technology, hosting, analytics, communications, security, marketing, and other service providers; and professional advisers where reasonably necessary.

We may also disclose information where reasonably necessary to comply with law or legal process, investigate suspected fraud, protect Packachange or others, maintain marketplace security, enforce agreements, or establish or defend legal claims.

Information may also be transferred in connection with an actual or proposed merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction.

5. Cookies & Similar Technologies

Cookies are small data files stored on your browser or device.

Packachange and providers working on our behalf may also use pixels, tags, local storage, advertising identifiers, and similar technologies.

For simplicity, we refer to these technologies collectively as “cookies.”

6. Essential Cookies

Essential technologies may be used to:

• · Maintain shopping carts and account sessions
• · Process checkout
• · Authenticate users
• · Maintain website security
• · Detect or prevent fraud
• · Remember essential preferences
• · Remember privacy choices
• · Provide services you request

Because these technologies are necessary to operate Packachange or provide requested functionality, they generally cannot be disabled through our cookie preference controls.

7. Analytics

With your permission where required, Packachange may use analytics technologies to understand website usage, including pages and products viewed, navigation patterns, searches, website performance, technical errors, traffic sources, and interactions with website features.

We may use analytics providers for these purposes.

8. Session Replay & Interaction Analytics

Where enabled and permitted, Packachange may use session replay and similar interaction analytics to understand how visitors interact with our website, identify technical problems, and improve usability and customer experience.

These technologies may capture interactions such as clicks, scrolling, navigation, page activity, website errors, and interactions with website elements.

We do not intend to use session replay to collect passwords, complete payment-card numbers, or other information that should not be recorded for analytics purposes. We use technical controls intended to mask, suppress, or exclude sensitive information where appropriate.

Where applicable law requires consent for these technologies, Packachange will use them in accordance with applicable consent requirements and your privacy choices.

9. Advertising & Marketing Technologies

With your permission where required, Packachange and advertising or marketing providers may use cookies and similar technologies to measure advertising effectiveness, understand advertising-driven visits or purchases, build or use advertising audiences, and provide or measure targeted advertising.

Certain disclosures to advertising providers may be considered a “sale,” “sharing,” or processing for targeted advertising under applicable state privacy laws even when Packachange does not receive money for the information.

10. Cookie Banner

Packachange may display a cookie banner that allows visitors to make choices regarding optional technologies.

Allow All

Selecting Allow All permits optional analytics and advertising technologies covered by your consent, in addition to essential technologies.

Allow Selection

Selecting Allow Selection permits only the optional categories you have switched on, in addition to essential technologies.

Reject Non-Essential

Selecting Reject Non-Essential prevents optional analytics and advertising technologies controlled through our consent system from being used, subject to applicable law.

Essential technologies may continue operating.

11. Your Privacy Choices

A persistent Your Privacy Choices link is available in the footer of Packachange.com.

You can use it to review and change available privacy and cookie preferences.

We also honor legally recognized browser-based opt-out preference signals where required by applicable law.

Privacy choices may be remembered for up to 12 months, or another period permitted or required by law.

You may need to make your selection again if you delete browser storage, use another browser or device, your preference expires, or our technologies or legal requirements materially change.

12. Sale, Sharing & Targeted Advertising

Packachange does not sell personal information for money.

Certain privacy laws define “sale” or “sharing” more broadly.

For example, “sharing” may include disclosure for cross-context behavioral advertising even where no money is exchanged.

Depending on the advertising technologies Packachange uses, certain disclosures may therefore constitute sharing, sale, or targeted advertising under applicable law.

Where applicable, available opt-outs may be exercised through Your Privacy Choices or legally recognized browser-based opt-out preference signals.

13. Marketing Communications

Where permitted, Packachange may send marketing emails regarding products, promotions, or services.

You may unsubscribe from marketing emails using the unsubscribe mechanism provided in the communication.

Transactional communications regarding orders, payments, deliveries, returns, refunds, account activity, or security may continue where reasonably necessary to provide our services.

14. Your Privacy Rights

Depending on where you live and applicable law, you may have rights to:

• · Access certain personal information
• · Request deletion
• · Request correction
• · Obtain a copy of certain information
• · Obtain information concerning collection or disclosure practices
• · Opt out of applicable sale or sharing
• · Opt out of targeted advertising
• · Appeal certain privacy-request decisions
• · Withdraw consent where applicable

The availability and scope of these rights depend on applicable law.

15. California Privacy Rights

California residents may have additional rights under applicable California privacy laws.

Where applicable, these may include rights to access, delete, correct, and obtain information concerning certain personal information and to opt out of applicable sale or sharing.

Packachange does not sell personal information for money.

Where applicable, advertising-related opt-outs may be exercised through Your Privacy Choices or a legally recognized browser-based opt-out preference signal.

Providing information to a seller, fulfillment provider, carrier, or payment provider as reasonably necessary to complete a transaction is different from advertising-related sharing.

16. Other State Privacy Rights

Residents of other U.S. states may have additional privacy rights where applicable state privacy laws apply to Packachange and the relevant processing activity.

Packachange will process qualifying requests in accordance with applicable law.

17. Exercising Your Privacy Rights

Applicable privacy rights may be exercised through Your Privacy Choices where available or by contacting:

info@packachange.com

We may need to verify your identity before completing certain requests.

Packachange will not unlawfully discriminate against you for exercising applicable privacy rights.

18. Browser Cookie Controls

Most browsers allow users to delete or block cookies.

Blocking necessary cookies may interfere with shopping carts, accounts, checkout, authentication, privacy preferences, or other website functionality.

19. Data Retention

We retain personal information for as long as reasonably necessary for purposes including order fulfillment, customer service, accounting, tax obligations, payment disputes, chargebacks, fraud prevention, security, legal compliance, dispute resolution, and other legitimate business purposes.

20. Data Security

Packachange maintains reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No method of electronic transmission or storage can be guaranteed to be completely secure.

21. Children's Privacy

Packachange is primarily intended for businesses and adult customers and is not directed toward children.

We do not knowingly collect personal information from children under 13 through our services.

22. Changes to This Policy

We may update this Privacy & Cookie Policy as our business, technologies, practices, or legal requirements change.

The Last Updated date at the top identifies the current version.

23. Contact Us

Packachange Inc. Email: info@packachange.com