Shipping & Delivery Policy

This Shipping & Delivery Policy explains how Packachange orders are processed, shipped, delivered, modified, and handled when freight or additional delivery services are required.

1. Order Changes & Cancellations

2-Hour Delivery Orders

Customers have 15 minutes after placing a 2-Hour Delivery order to request a modification or cancellation.

All Other Orders

Customers have 2 hours after placing the order to request a modification or cancellation.

Requests received after the applicable period cannot be guaranteed.

Once an order has shipped or been dispatched, it cannot be canceled.

Custom, printed, personalized, or special-order products may become non-cancelable once procurement, production, printing, or customization begins.

2. Delivery Methods

Depending on the product, location, inventory, and order size, Packachange may provide:

• · 2-Hour Delivery
• · Next-Day or local delivery
• · Parcel shipping
• · Freight/LTL delivery
• · Customer pickup
• · Other available delivery methods

Available delivery methods may vary by product and destination.

3. Delivery Estimates

Delivery dates and times are estimates unless expressly guaranteed in writing.

Carrier delays, weather, traffic, holidays, transportation disruptions, supplier delays, inventory issues, incorrect addresses, delivery-access restrictions, and circumstances outside Packachange's reasonable control may affect delivery.

4. Split Shipments

Because Packachange operates a marketplace and products may originate from different fulfillment locations, a single order may arrive in multiple shipments, on different days, or through different carriers.

5. Shipping Addresses

Customers are responsible for providing complete and accurate shipping and delivery information.

Additional carrier costs resulting from incorrect or incomplete information may be charged to the customer where applicable.

6. LTL & Freight Delivery

Large or palletized orders may ship through Less-Than-Truckload (“LTL”) or other freight carriers.

Customers are responsible for accurately identifying delivery conditions and required services.

Residential Delivery

If the freight carrier considers the destination residential, Residential Delivery must be selected or requested.

A business operated from a residence may still be classified as residential by the carrier.

Liftgate Service

Customers must select Liftgate Service when the destination does not have an appropriate loading dock, forklift, or other equipment capable of safely unloading the shipment from the truck.

7. Additional Freight & Carrier Charges

Customers are responsible for valid additional carrier charges caused by their delivery circumstances or inaccurate/incomplete delivery information.

These may include:

• · Residential delivery
• · Liftgate service
• · Limited-access delivery
• · Inside delivery
• · Appointment delivery
• · Redelivery
• · Storage
• · Detention
• · Address correction
• · Reconsignment
• · Other applicable carrier accessorial charges

Freight carriers may assess these charges after delivery.

If Packachange subsequently receives a valid carrier charge attributable to the customer's delivery requirements, Packachange may invoice the customer for the applicable amount.

8. Freight Inspection

Customers should inspect freight before signing the carrier's delivery receipt.

Visible damage, shortages, crushed cartons, missing cartons, or pallet damage should be documented on the carrier's delivery documentation.

Customers should photograph affected merchandise, cartons, pallets, and shipping labels and retain the merchandise and packaging during any investigation.

Failure to document visible freight damage may affect available carrier remedies.

9. Refused Deliveries

Refusing an otherwise valid shipment does not constitute an authorized return.

Customers may remain responsible for applicable:

• · Original shipping or freight
• · Return shipping or freight
• · Redelivery charges
• · Storage charges
• · Carrier charges
• · Restocking fees

10. Customer Pickup

Pickup orders must be collected within the timeframe communicated by Packachange.

Reasonable storage, handling, or rescheduling charges may apply to orders not collected as agreed.

11. Contact Us

For shipping or delivery assistance:

Packachange Inc. Email: info@packachange.com